We fulfill from two locations to get parts to you as fast as possible:
- Canadian stock (local warehouse) 1-5 business days
- Factory stock (priority air freight from our production facility) ~3 weeks
How to check stock location?
- Select your parts from the drop-down list.
- Look for the SKU displayed in the upper-left,it will automatically match your selection.
- Check the prefix of the SKU
If begins with "CA", it means the product is in Canadian stock.
If begins with "FAC",it means the product is in factory stock.
Processing times
Canadian stock: ships out same day or next business day.
Factory stock: ships by priority air freight; typical door-to-door delivery is around 3 weeks from the date you place the order.
Business days are Monday–Friday, excluding holidays.
How we ship
- Rates are calculated at checkout based on destination, weight & size.
- Orders include tracking. You’ll receive an email with tracking as soon as your parcel leaves our facility for Canadian stock
- For factory stock products, a tracking number will generated once the product has been transferred from international carrier to local carrier.
- Major carriers are used for reliability and coverage across Canada and abroad.
Split shipments (mixed stock orders)
If your cart includes both Canada stock and Factory stock, we’ll ship available Canada items first so you can start your build sooner;
the factory items will follow once they arrive by air. Prefer a single consolidated shipment? Leave a note at checkout and we’ll hold the order to ship complete.
Delivery windows (guidance, not guarantees)
Within Canada (Canada stock): typically 1 to up to 7 business days depending on province and service selected.
Factory stock: most orders arrive ~3 weeks after purchase. Remote areas or carrier disruptions can extend timelines.
Duties & taxes
Domestic (Canada): applicable taxes are shown at checkout.
International: duties, taxes, and import fees (if any) are the recipient’s responsibility per local regulations.
Address changes & delivery issues
Enter your shipping address carefully. If you need an adjustment, contact us immediately—we can help if the order hasn’t shipped.
If a parcel is delayed, damaged, or marked delivered but not received, notify us within 7 days so we can open a carrier trace.
Backorders
Occasionally an item may be back-ordered. We’ll email you with the best available ETA and options (ship partial, swap, or cancel).
